Q. How do I set up an account with Medpolo.com?

A. To establish an account, simply click “Register” .You will enter your billing and shipping addresses and create a unique user name and password. You will have access to your order history and can place orders securely 24 hours a day, 7 days a week.

Q. Can I place an order by phone?

A. Absolutely! Please call us Toll Free 0-000-000-0000.

Q. Can I place an order by mail?

A. To place an order by mail simply send in your order request, along with a Certified Check, Money Order to the following address:

Max Aluminium
34/4, Malvalli Tank Bund Rd, Kalasipalya, Bengaluru 560 002
Email: info@maxalluminium.com


Q. How long before I receive my medical supplies?

A. All deliveries are subject to stock availability.
Orders placed before 2:00 P.M. usually delivery the same business day.
Orders placed after 2:00 P.M. will usually delivery the next business day.
Generally, all orders are received in 2-3 business days. Should you need your products sooner please call us and we can check availability and confirm transit time for you. We have warehouses located all across the Bengaluru to ensure you receive your goods as soon as possible.

Q. What is the cost to ship my order?

A. We offer economy shipping rate at Rs.200; expedited shipping at Rs.300 and FREE delivery on orders valued over Rs.150.
Orders that includ heavy or bulk items will incur extra delivery costs to be applied at checkout and are excluded from above rates.

Q. Do you offer Next-Day or Second Day Express Shipment?

A. Yes. Please contact us directly for express rates at info@maxalluminium.com or call 0000-000-0000.

Q. Do you ship internationally?

A. No. At this time we only deliver within the contiguous Bengaluru.

Q. How do I track my order?

A. Tracking numbers will be sent to the e-mail address (provided by you during registration) on file. If you are using a spam blocking service please make sure to add info@maxalluminium.com to a safe list, so that you may receive your order conformations, order status and tracking information.


Q. Do you accept credit cards?

A. Yes, we accept all major credit/debit cards including American Express, Discover Card, Master Card and Vis


Q. Do you accept a personal or business check?

A. Please mail your check to:

Max Aluminium
34/4, Malvalli Tank Bund Rd, Kalasipalya, Bengaluru 560 002
Email: info@maxalluminium.com


Q. How do I return a product?

A. Before returning any item, please contact us at 0-000-000-0000 to obtain the required Return Authorization (RA) Number.
At the time of issue of the RA number, our customer service representative will also give you the address of our returns department. DO NOT ship returns to our corporate headquarters! – all returns sent to that address will be automatically returned to the sender.

Q. Is there a time limit on returns?

A. There may be time limits or other restrictions set forth by the manufacturer of the item purchased, please do contact us to discuss your return as soon as possible. Unless sent in error by Medpolo.com, the customer is responsible for the return shipping costs. Please read our return policy here.